QUALITY AND QUALITY STANDARDS IN CONSTRUCTION: A SYSTEMATIC REVIEW

One of the customers’ satisfactory elements identified in construction is quality, since the construction industry shifted from production-orientated management to customer-orientated management. However, several issues are identified as a hindrance to achieve overall quality and can be caused by low- quality construction materials and non-compliance to the standards. Therefore, before any further strategies to improve the quality of construction are determined, it is crucial to establish the fundamental knowledge on quality and its relevant applicable aspects in the construction industry. Hence, this paper seeks the definition of quality and quality standards by using the systematic review based on six-level of procedures. Based on the sources gathered, quality can be defined as the foreseeable degree of standardisation and reliability with quality standard suitable to the client's preference and approval, whereas quality standards is defined as to offer a reference in ensuring all construction activities comply to the adequate specifications set by the authorised bodies. The definitions found provide practical implications for future work related to quality and project specification.